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Post by aldooyou on Sept 4, 2013 22:54:44 GMT
hi everyone,
I just got my fusion 8hd. . I know the key action is one of its pride too, like someone here was saying that it just "begs to be played." but this has a keyboard noise. on almost all the black keys. there is a twin clatter sound on recoil after pressing. the harder u press the noisier the recoil. also the top cover creaks somewhat when u rest your hand on the body and sort of lean forward and transfer some weight to your arm which is how I discovered this by accident. then I thought the dial was clickable like an enter button after making a prev next inc dec selection. so I pressed down on it and instead heard the case creak again. now if u gently put more weight under the dial or closer to the keys, and while doing that u play the black keys, the recoil diminishes. and with even more weight pressing down on the casing, can sometimes eliminate the noise completely. but only in the black keys directly nearby the weight u apply.
has anyone had this problem?
was the casing, or keyboard mechanism inside, misaligned out of shipping and mishandling?
otherwise, if this is a problem with worn out felt inside, why would the noise diminish or disappear when u press down on the casing?
how can I tell there is nothing else wrong with this unit apart from powering up just fine?
I really need some input here. should I return this. is this a sign of some big headaches to come? big repair costs? anyone with similar experience?
I appreciate any response. thank u.
mor power to the club!
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Post by Jesse on Sept 5, 2013 7:04:10 GMT
As far as the twin clatter noise from the black keys, I have know idea what may cause that. Is this a noise the keys make when the Fusion turned on, off or both?
The Fusion is a sturdy keyboard, but I would not put lot of weight/pressure on it.
By pressing the number keys 1 & 8 while powering up the fusion you will enter a diagnostic mode and you can run several built in tests to check for any hardware problems, you would be doing this at your own risk.
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jiffy
Junior Member
Posts: 253
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Post by jiffy on Sept 5, 2013 15:38:29 GMT
If the noise happens when the Fusion is turned off, (i.e. mechanical noise and not electronic), then I can vaguely remember that someone did have a problem like this, and I believe the cure was to slacken the screws that are holding the kbd and slide if forward and tighten the screws back up. these can be accessed from the underside of the Fusion - there is no need to strip the Fusion to reach them.
Hope this helps/cures it!
Paul
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Post by parametric on Sept 6, 2013 1:17:32 GMT
Hi aldooyou, and welcome to the forums . . . . Are you purely talking about the "Physical" noise the keybed makes if you play it with the Fusion switched off? There will be some obviously but this should not be excessive OR obtrusive. Due to constraints I have, Most of my playing is done with Cans - and I have had no problems hearing the Fusion while playing . . . . I HAVE heard of one instance when the Fusion had been opened for some purpose or other and not reassembled "quite right" thus impeding some of the keys. [oops - I see <jiffy> just mentioned that above ] It might help, to loosen the screws a tad and "jiggle" the two halves to perhaps get a better "fit" Do you know how to open the 8HD? - pm me if not and I'll send you details See if that helps parametric
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Post by kpr on Sept 7, 2013 7:50:24 GMT
An Alesis service technician from the german distributor once told me that the Fusion housing parts are plugged together totally tight. If someone opened the instrument for some reason and didn't reassemble the parts really perfectly then those creak noises might appear. This confirms Jiffy's and Chris' descriptions.
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Post by parametric on Sept 8, 2013 1:57:28 GMT
Thanks for confirming that Klaus, I think it must've been you I heard that story from.
You DO have to be precise fitting the case back together . . . .
A good guide is that the screw holes don't align properly if you have got it WRONG . . . .
Chris
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Post by aldooyou on Sept 10, 2013 2:54:25 GMT
HELLO EVERYONE.
my apologies to everyone for d late reply my plate always crowds up this time of year.
THANK U JESSE THANK U JIFFY THANKS PARAMETRIC THANK U KPR. Whoah it s nice to know this forum is very much alive.!!!
yes, the noise is mechanical. wd d fusion turned on or off, it is there. the white keys appear to be hitting something soft and comparable to the subdued recoil of my other hammer action kb's. but the black keys sound very clearly hitting on something hard, like metal. this one is yes, the word is obtrusive. although I haven't explored it yet beyond playing the sounds/ programs, and the demos, I imagine if one wer trying to sequence a pattern or create a beat, it will upset your sense of timing becoz of the extra sound coming out from that mechanical noise. secondly, I play at night with low volume and the joy of playing goes out the window wd d annoying clatters. u need very large volume by either headphones or speakers to drown it out. 3rdly if wdout speakers and just headphones it is still bothersome to third party, and u can observe your sleeping room mate turning and tossing, (especially when playing heats up to arpeggios and scales). the unit is basic 40gb 5400 hd and looks pretty decent except for underside scratches that may relate more to the kb stand it came with, and was lying on top of, within the same box. it did not come with the large original Styrofoam and box by alesis but was shipped with just Styrofoam chips and bubble wrap in a generic box .
the unit powers up fine with a series of loadings and progress lines. the hd has that classic hd noise of older drives, nothing outside you're used to with your old pc's. in less than half a minute everything is up. after a few hours of going through programs and multis and demo songs and song edits and other explorations the hd starts to slow down, so that there is a lag of a few seconds (usually with the progress line that tells u when something is loading..) when switching to the next sound or when moving between modes i.e. program to song to multi etc... please let me know if this is normal.
jesse was saying to diagnose with the 1 and 8 pressed down when booting up, but with a warning. risk of what? of erasing songs or user settings etc and reverting to factory default? or risk of further damage or other damage or possible total breakdown? im actually impressed that the fusion has hardware diagnostics built in and would like to explore it. im ready to do it jesse, but what do i risk breaking? please explain this some more. any other views are also welcome. thanks in advance.
the only other odd thing is some missing programs in HD bank. i noticed the sounds are arranged in ROM, HD, PRESET, GM, USER, ETC. ther wer errors reported by fusion in the HD bank like HD:guitar, then guitar 1, 2, 3, etc are each missing osc 1 or something, maybe an oscillator reading. the whole of HD: Ac Piano, then acoustic piano, classic piano, mellow tune, other pianos, etc like the whole Ac bank is missing. and maybe some hollow sun sounds in HD:hollow sun bank too. in these 2 other banks the missing is not reported by fusion. no error messages. u just know because no sound comes out when u play the keys. but im thinking these are more data- related, like data corruption inside the hard drive just like missing files in windows. hopefully not bad sectors inside the hd coz that could be physical. but the question is, are missing files in the fusion a common thing that can be solved by common hd operations like defragging and reinstallation? or is this something more ominous? is this unit gonna last or is it ready to quit? is it looking at an imminent breakdown. ( jesse, is now with more reason the time for me to run that risky diagnostic operation with buttons 1 and 8 ...? ) appreciate any input here. anything u can tell me guys. again thanks in advance...!
il say no more for now so you guys can digest these observations better. thanks again for your helpful responses. for the keyboard noise, I will certainly try to open the case and " jiggle the parts around to get a better fit..." but first i may need to determine elsewhere if something voids if i do that prematurely, or learn more from u guys if this is a keeper or not, and your inputs are certainly helping me a lot . thank u paul, chris jesse, kpr. thanks a lot I appreciate it guys. !!
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Post by Jesse on Sept 10, 2013 3:46:44 GMT
Maybe you should forget about the diagnostics, it's runs tests for the hard ware, it sounds like you have something loose or misaligned. As far as the sound bank issues have you tried verifying all the sound banks? If you do not know how to verify files on the Fusion - Download the Alesis Fusion - Verify Files.pdf here www.promusicproducts.com/forum/phpBB2/download/file.php?id=37
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Post by aldooyou on Sept 10, 2013 4:57:37 GMT
thanks jess il look into that
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jiffy
Junior Member
Posts: 253
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Post by jiffy on Sept 10, 2013 20:00:59 GMT
I will certainly try to open the case and " jiggle the parts around to get a better fit..." but first i may need to determine elsewhere if something voids if i do that prematurely, or learn more from u guys if this is a keeper or not, and your inputs are certainly helping me a lot . thank u paul, chris jesse, kpr. thanks a lot I appreciate it guys. !! Before actually opening the case, I would try slackening the screws underneath the Fusion (accessible from outside), and try to slide the keyboard forward as far as it will go. Paul
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Post by kpr on Sept 11, 2013 11:32:41 GMT
aldooyou wrote
If this kind of error message appears samples on the HD are missing. Usually the Fusion asks whether you want to want to replace the missing sample with another one.
Perhaps you should check the existing HD content in the first place. There are Programs, Mix, Samples, Multisamples, etc. and the system is referenced with scripts. If any data is incomplete such an error message will appear unless you load the missing sample or use the replace option the Fusion gives. You should write down the different bank names on a paper and compare the names in the different folders to get an impression about the entire content you have aboard. In case of clearly missing something you can check the free Hollow Sun banks etc. , the data is archived at dropbox by Fusion owner drummond.
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Post by aldooyou on Sept 14, 2013 22:19:19 GMT
exactly, kpr. the error message title goes " MISSING MULTISAMPLE ". then further down it identifies it as HD:guitar 1. then next line down, "missing osc 1" . the next line down is the replace option, and usually starts with "replace with ROM:piano ". the last being highlighted and so turning the dial switches to ROM:guitar.... then ROM:brass or whatever is next, etc.... then I choose rom:guitar then ok then HD:guitar 1 starts sounding when u play d keys, then I want to hear the next program so I turn d dial and a second error message comes up wd d same title " MISSING MULTISAMPLE," then HD:GUITAR 2, then again it will say " missing osc 1 " then the replace option again etc etc... so for guitars 1 and 2 and 3 it does that, always reporting missing osc 1..... and also for a bunch of others on this guitar bank, so I simply skip the bank and move on. but when I get to other HD banks like HD:Ac Piano and 1 or 2 hollow sun in HD:HollowSun, all these pianos and hs sounds are gone . but there are no error messages nor replace option. you just go through them and hear nothing when u press d keys, except for middle C.
now from what you're saying, I can reconstitute all these files by download-and-reinstall steps? I mean that's fantastic. this thing can be as repairable, as missing Windows files in a regular pc? then its not a problem, and you're making me hopeful. thanks kpr! let me know if im not getting this right.
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Post by aldooyou on Sept 14, 2013 22:21:54 GMT
jesse I did the verify steps but the missing sounds stayed and the banks look the same. appreciate it just the same buddy.
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Post by aldooyou on Sept 14, 2013 22:25:36 GMT
chris im gonna try something from u and paul... u know loosen the screws... but if that doesn't work il need those open-the-fusion-body steps. thanks! (PM hows that?)
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Post by kpr on Sept 15, 2013 7:11:57 GMT
exactly, kpr. the error message title goes " MISSING MULTISAMPLE ". then further down it identifies it as HD:guitar 1. then next line down, "missing osc 1" . the next line down is the replace option, and usually starts with "replace with ROM:piano ". the last being highlighted and so turning the dial switches to ROM:guitar.... then ROM:brass or whatever is next, etc.... then I choose rom:guitar then ok then HD:guitar 1 starts sounding when u play d keys, then I want to hear the next program so I turn d dial and a second error message comes up wd d same title " MISSING MULTISAMPLE," then HD:GUITAR 2, then again it will say " missing osc 1 " then the replace option again etc etc... so for guitars 1 and 2 and 3 it does that, always reporting missing osc 1..... and also for a bunch of others on this guitar bank, so I simply skip the bank and move on. but when I get to other HD banks like HD:Ac Piano and 1 or 2 hollow sun in HD:HollowSun, all these pianos and hs sounds are gone . but there are no error messages nor replace option. you just go through them and hear nothing when u press d keys, except for middle C. now from what you're saying, I can reconstitute all these files by download-and-reinstall steps? I mean that's fantastic. this thing can be as repairable, as missing Windows files in a regular pc? then its not a problem, and you're making me hopeful. thanks kpr! let me know if im not getting this right. You got it right in general. On your Fusion's HD clearly multisamples and their related samples are missing, both are located in the Volume data folder, but in two different sub-folders. Now you should check all the folders on the HD by connecting the Fusion with your computer via USB. I know that this is work, but at least you get your Fusion working back to flawless operation without those error messages. Open the folders and see that there are not only data items but also txt files, always one per folder. Now open the txt file and read that and compare with the other related txt files (samples, multisamples, programs). Then you get a clear picture of every data you have aboard and also what is missing. Go to drummond's dropbox and download just that what's missing and move that to the Fusion. Finally push the Verify button for all newly loaded data and then your Fusion should work completely properly without any error message appearing. Good luck
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