New Keyboard Problems

[Clay:Dog]

Help! Anyone.
I just bought a new Fusion 8HD a couple of days ago. Everything was great up until this morning.
Last night I was exploring the wonderful sounds and checking out how to make a song and was quite thrill with my purchase. This morning when I turn it on it gave me an "ERROR cannot read file on ROM - Error code (0X0300000D)"
I tried reseting it and it still happens. I don't have my sounds.
Can anyone help me? Is there an easy fix? or do I need to return it?

Thanks

[Jesse]

If you have a CF card and OS 1.24, try re-installing that first

You can get OS 1.24 here if you do not have it.
www.alesis.com/index.php?id=58,59,0,0,1,0

[Hollow Sun]

clayman said:

Unfortunately I had to post a help message before I got to introduce myself.

No problem - shit can happen in any sufficiently complex software system.

clayman said:

I tried reseting it

What procedure did you use to 'reset' it?

And what OS is installed (GLOBAL > SYSTEM)?

QUESTION: Have you had you Fusion hooked up to your PC/Mac over USB and done any data re-organisation? Not accusing - just eliminating possibilities.

And Happy Birthday BTW


Steve

[Clay:Dog]

I have a Mac, but an older system on it, so I can't seem to download the 1.24 OS, I have OS 1.23 right now. I have not tried to hook the computer up to the keyboard yet, so I know that's not the problem. Not that I haven't done things like that before.
I reset the factory defaults by pressing the "play" and "record" buttons when I turned it on. That didn't seem to do anything.

As I was writting this my friend that works at the store that I got the keyboard from came and is going to take it in and have the store update everything for me.

I'll let you know in a couple of days if it all worked out.

I've never been much with being patient, but I guess I don't have much choice.
Not the way I was planning to spend my birthday.

Thanks for your input.
DM

[Clay:Dog]

I received my new keyboard with all the updated OS and extra sounds on it yesterday.
All goes well for now.
I'm looking forward to see what I can do with it now.javascript:add(%22%20:)%22)